Archive for the ‘General Quality Topics’ Category

Simple Work Instructions and Procedures

This week, Miki Saxon at Leadership Turn, reminded me of a one of my favorite quotes by Visa Founder Dee Hock.
“Simple clear purpose and principles give rise to complex intelligent behavior. Complex rules and regulations give rise to simple stupid behavior.”
I am a big fan of simple work instructions and procedures. Like a good resume, [...]

Posted on April 5, 2009 at 9:15 am by Brian R. Nichols · Permalink · Leave a comment
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Resolving Team Conflict

There are two types of conflict; one is good the other is corrosive.  Luckily, there is a strategy to resolve both.
Purpose driven conflict is constructive.  It is conflict resulting from two or more highly motivated individuals and their desire for the success of the organization.  This conflict is constructive and if harnessed leads to synergy [...]

Posted on March 26, 2009 at 8:24 pm by Brian R. Nichols · Permalink · Leave a comment
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